Privacy Policy

Overview

Canestro Care Hospice Inc. ("Canestro Care Hospice," "we," "us," or "our") is committed to protecting your privacy and maintaining the security of any personal information received from you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (canestrocarehospice.com), use our services, or otherwise interact with us.

We encourage you to read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

Information We Collect

We may collect and process the following categories of information:

Contact Information

Name, email address, phone number, mailing address, and other contact details you provide when filling out forms, requesting information, or communicating with us.

Referral Information

Information about patients submitted through our referral forms, including patient name, date of birth, diagnosis, referring physician information, and insurance details.

Employment Information

Information submitted through career applications, including resume, work history, education, certifications, and professional references.

Device and Usage Information

IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, referring URLs, and other technical information collected automatically when you use our website.

Financial Information

Insurance information, Medicare/Medicaid details, and billing information necessary to provide and coordinate hospice services.

How We Collect Information

Directly From You

When you fill out forms on our website, contact us by phone or email, request services, submit a referral, apply for employment, or otherwise communicate with us.

Automatically

Through cookies, web beacons, pixels, and similar technologies when you visit our website. This includes information about your browsing behavior and device characteristics.

From Healthcare Partners

From referring physicians, hospitals, skilled nursing facilities, insurance companies, and other healthcare providers involved in patient care coordination.

How We Use Information

We use the information we collect to:

Provide, maintain, and improve our hospice services
Respond to inquiries and fulfill service requests
Process patient referrals and coordinate care
Communicate with patients, families, and healthcare providers
Process employment applications
Send informational communications about our services
Comply with legal and regulatory requirements
Protect the safety and rights of our patients, staff, and others
Improve our website functionality and user experience
Analyze website usage and trends

Cookies, Analytics, and Similar Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. These technologies may include:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

How We Disclose Information

We may share your information with:

Service Providers

Third-party vendors who assist us in operating our website, conducting business, or providing services to you, subject to confidentiality obligations.

Healthcare Providers and Affiliates

Referring physicians, hospitals, insurance companies, and other healthcare entities involved in coordinating patient care.

Legal and Safety Purposes

When required by law, court order, or legal process, or when we believe disclosure is necessary to protect rights, safety, or property.

Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Sensitive Information and Health Information

Protected health information (PHI) that we collect in connection with providing hospice care services is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.

Our HIPAA Notice of Privacy Practices explains how we may use and disclose your PHI and describes your rights regarding your health information. You can request a copy of our Notice of Privacy Practices by contacting us or visiting our website.

Important: This website Privacy Policy applies to information collected through our website and general business operations. The use and disclosure of PHI in connection with hospice services is governed separately by HIPAA and our Notice of Privacy Practices.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable healthcare regulations and accreditation standards.

Security

We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Administrative Safeguards: Staff training, access controls, and privacy policies
Technical Safeguards: Encryption, secure servers, and access authentication
Physical Safeguards: Facility access controls and secure storage

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information:

Access and obtain a copy of your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of certain data processing activities
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: Request information about categories and specific pieces of personal information we have collected about you
Right to Delete: Request deletion of your personal information, subject to certain exceptions
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt-out of the sale or sharing of your personal information
Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

We do not sell personal information. To exercise your California privacy rights, please contact us using the information below.

Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Communications and Email

If you provide your email address, we may send you informational communications about our services. You can opt-out of promotional emails by following the unsubscribe instructions in each email. Please note that even if you opt-out of promotional communications, we may still send you transactional or administrative messages related to your care or inquiries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.